Refund & Return Policy

Customer Satisfaction is Our Priority

At Ratnamani E-Shop, your satisfaction is at the heart of everything we do. We strive to offer you not only high-quality products but also a hassle-free shopping experience. However, we understand that sometimes things may not go as planned, you might receive a damaged product, the wrong item, or simply change your mind. That’s why we have a clear and customer-friendly return and refund policy in place. Our goal is to make the process smooth, fair, and transparent for everyone.

If you are not completely satisfied with your purchase, we’re here to help you with a return, refund, or replacement, depending on the situation and the condition of the product.

Return Eligibility

To be eligible for a return, certain conditions must be met. These ensure that we maintain quality standards and process returns fairly:

You must raise a return request within 7 days of receiving your order.
The product must be unused, unworn, and in its original condition.
All tags, labels, and packaging must be intact.
A complete unboxing video is required, starting from the moment the package is opened. This helps us verify the condition and authenticity of the item.

Please note: We may reject return requests that do not meet these conditions.

Non-Returnable Items

For hygiene, safety, and customization reasons, the following items are not eligible for return:

Earrings or any intimate jewelry
Customized or personalized items made on request
Products purchased during final sales, offers, or clearance events
Items that are damaged due to misuse, or if no unboxing video is provided

These exceptions are clearly outlined to protect both our customers and the integrity of our product quality.

Refunds

Once we receive and inspect your returned product, we will notify you about the status of your refund.

If your return is approved, the refund will be processed within 7–10 business days.
The amount will be refunded to your original method of payment (such as UPI, credit/debit card, or bank account).
Please note that shipping or delivery charges (if any) are non-refundable.

Refunds may be denied if the returned product does not meet our return conditions, is damaged, or is missing original packaging and accessories.

Exchanges & Replacements

We are happy to offer an exchange or replacement in the following situations:

You received the wrong item.
The item arrived damaged or defective.
There are missing items in your package.

To request a replacement:

Contact us within 48 hours of delivery.
Share your order ID, photos of the item, and a clear unboxing video.
Once verified, we will ship a replacement to you at no extra cost.

Replacements are subject to product availability.

Return Shipping Responsibility

If the return is due to an error on our part (wrong, damaged, or missing item), we will cover the return shipping cost.
If the return is due to any other reason (e.g., change of mind), the customer is responsible for the return shipping charges.

We recommend using a trackable courier service when returning products, as we cannot guarantee that we will receive your returned item otherwise.

How to Request a Return or Refund

To initiate a return, refund, or replacement request, please contact our customer support team with the following details:

Full Name
Order Number
Product Details
Reason for Return
Photos and Unboxing Video

Our team will get back to you within 24–48 hours to assist you further.

Important Notes

All returns and refunds are subject to approval after verification. We reserve the right to refuse a return, refund, or replacement if the policy conditions are not met. This policy is designed to ensure fair treatment for all customers and to prevent misuse of our return system.

1. Payment Data Security:

We use trusted, RBI-approved payment gateways to process all financial transactions securely. Your payment information (such as card details or UPI IDs) is handled directly by these gateways and not stored on our servers. We comply with the Payment Card Industry Data Security Standard (PCI DSS) and RBI guidelines to ensure your payment data is safe.

2. Data Storage and Protection:

We take appropriate security measures in line with RBI directives and IT Act provisions to protect your personal and payment data from unauthorized access, disclosure, or misuse.

3. Customer Consent & Data Usage:

Any collection and use of payment information is done with your explicit consent and solely for the purpose of order processing, payment settlement, and fraud prevention.

Policy Updates

Ratnamani E-Shop reserves the right to update or change this Refund & Return Policy at any time. Any changes will be reflected on this page with an updated "Last Updated" date. We encourage customers to review this policy before making a purchase.

If you have any questions or concerns regarding this policy, please don’t hesitate to contact us. Thank you for choosing Ratnamani E-Shop. We value your trust and support.

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